EV GroupKarriereIT Helpdesk Employee (m/f/d) Contact Center
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IT Helpdesk Employee (m/f/d) Contact Center

You are a communicative person and enjoy contact with people? You love to work in a solution-oriented way and you are characterized by your excellent computer skills? Then we should definitely get to know each other!

As a member of our IT helpdesk team, you will be the first point of contact for our users with IT questions. Pssst, we also give career changers or beginners a change!

Primary responsibilities:

  • IT first level support
  • Primary contact person for IT questions
  • Support of internal customers regarding support requests
  • Creation of instructions for internal service desk documentation
  • Receiving, processing and recording of IT requests in a ticketing system
  • Processing and forwarding of tickets

Requirements:

  • General interests in IT as well as confident handling of Microsoft Windows and Office programs
  • Confident and friendly appearance and ability to work in a team
  • Independent, clean and structured way of working
  • Quick comprehension and solution-oriented working style
  • Very good knowledge of spoken and written German
  • Good knowledge of written and spoken English
INSIDER-Benefits

Wir INSIDER bei EVG sind vor allem eins: Menschen. Wir unterstützen altbekannte und neue INSIDER, wo wir nur können – denn nur gemeinsam machen wir Hightech möglich.

Flexible working hours

With flexible working time models and a flexitime model with time off in lieu, we support a good work-life balance.

Insider Restaurant

Insiders can choose between three menus and a salad buffet from the modern cuisine of the in-house restaurant "Innside Gourmet" every day at reasonable prices.

Mentoring program and permanent employment contracts

New employees have an easy start thanks to extensive introductory and further training programs and a mentoring program.

Company Kindergarten and Summer Camp

Free child care for the children of our INSIDERS from about 1 year old and Summer Camp for school children.

Supplementary insurance & company pension scheme

Insiders have access to collective private accident and health insurance, as well as company pension options.

Bonuses

Insiders participate directly in the company's success through bonus payments and are rewarded for the successful placement of new insiders.

Gehalt

The starting salary for this position is at least EUR 36.400, -- per year (excluding overtime payment and benefits). Overpayment is possible, depending on your qualification and professional experience.

EVG Human Resources Headquarters

Any questions?

If you have further questions about the job description or the application process, our HR team will be happy to help you. Do not hesitate to contact us directly if you have any other concerns. We are looking forward to hearing from you.

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EV GroupKarriereIT Helpdesk Employee (m/f/d) Contact Center