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Technical Support Engineer (m/w/x)

You provide technical support for customer and colleague inquiries in Level 1 & 2 support and act as an interface between customers and other areas in the after-sales phase.

Primary responsibilities:

  • provide technical support (Level 1) to customers in the region (South East Asia & Europe) by phone, email or on site
  • provide technical support (Level 2) to colleagues in all other regions or subsidiaries
  • prompt and efficient diagnosis and resolution of technical problems
  • recording and analyzing customer inquiries and problems in the ticket system
  • processing upgrade requests, from feasibility checks to preparing quotations
  • coordinating and tracking escalations and defined measures
  • ensuring complete resolution of support requests and customer satisfaction through regular follow-up
  • regular communication with customers and holding telephone conferences
  • identification and processing of CI topics and active participation in product team meetings
  • willingness to ensure global 24/7 TechSupport availability

Requirements:

  • a technical education FS/HTL with a focus on electrical engineering, electronics, I&C technology, mechatronics or automation technology
  • excellent communication skills in German and English as well as conflict resolution skills
  • good problem-solving skills and technical understanding
  • willingness to travel up to 30%
INSIDER-Benefits

Wir INSIDER bei EVG sind vor allem eins: Menschen. Wir unterstützen altbekannte und neue INSIDER, wo wir nur können – denn nur gemeinsam machen wir Hightech möglich.

Flexible working hours

With flexible working time models and a flexitime model with time off in lieu, we support a good work-life balance.

Insider Restaurant

Insiders can choose between three menus and a salad buffet from the modern cuisine of the in-house restaurant "Innside Gourmet" every day at reasonable prices.

Company Kindergarten and Summer Camp

Free child care for the children of our INSIDERS from about 1 year old and Summer Camp for school children.

EVG Bonus holiday (6th PTO week)

6th vacation week for insiders - loyalty pays off

Bonuses

Insiders participate directly in the company's success through bonus payments and are rewarded for the successful placement of new insiders.

Mentoring program and permanent employment contracts

New employees have an easy start thanks to extensive introductory and further training programs and a mentoring program.

Gehalt

The gross salary for this position is at least EUR 43.400,-- per year (excluding overtime payment and benefits). Overpayment is possible, depending on your qualification and professional experience.

EVG Human Resources Headquarters

Any questions?

If you have further questions about the job description or the application process, our HR team will be happy to help you. Do not hesitate to contact us directly if you have any other concerns. We are looking forward to hearing from you.

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